Three questions for: Andreas Lehr, Head of Product Support

What is the biggest challenge for customers from the Kern Service perspective?

From my point of view, a quick and correct on-site troubleshooting is the decisive factor for efficient problem solving and thus for a quick resumption of production. Our top priority is to quickly and, above all, sustainably restore the production readiness of the inserting system. In this way, we not only ensure that production runs smoothly on site, but also create a trusting and future-orientated cooperation with the production management and the operating department. The customer knows that he can rely on Kern Service at all times!

The Kern inserting systems are particularly successful because...

...they are mounted quickly on site and can therefore be put into operation very fast. Once integrated into live production, the Kern inserting systems run extremely stably, smoothly and continuously. Due to the harmonisation of the systems, upcoming maintenance and service cases can be processed quickly and efficiently. The standardised and cross-system operating concept enables efficient and unique handling of our systems.

In your opinion, what are the strengths of the Kern Service?

Kern Service in Germany is characterised by an above-average density of very well-trained, competent service technicians with extensive experience. Our fast response and access times are of particular importance in order to be able to reintegrate the system into live production as quickly and effectively as possible, as already mentioned. A unique selling point in this context is certainly the highly experienced team of product specialists, who, with their extensive expertise, act as successful supra-regional second-level support with direct access to development at the parent company. We maintain a close and unbureaucratic dialogue with the international support team, which is based on mutual support. To ensure that we are always up to date, we organise regular training courses for the latest modules and products in direct cooperation with the development department of Kern AG in Switzerland.

Andreas Lehr has been with Kern GmbH since 1992 and has been responsible for all product specialist tasks as Head of Product Support since November 2016. A family man, he particularly enjoys spending his free time with his family and friends. His hobby is strength training. Andreas works out at the gym several times a week to stay fit.