Service

Kern customers benefit from a wide range of services and so ensure the greatest efficiency, process reliability and availability for their systems. Thanks to a worldwide sales and service network, the Kern Group can ensure fast support and short response times. With detailed consulting, holistic project management that includes installation of the systems, introduction and training, as well as maintenance and service. Ongoing training of service and operational staff is also very important.

The customer receives detailed technical documentation or a user manual for each system and each solution. These documents explain in detail about installation, use, maintenance and repair etc. Kern understands service to mean a process to ensure the flawless production performance of Kern systems in operation. If things get stuck somewhere, the customer can count on efficient support - either by telephone, online or on-site where the system is located. The aim is to resolve the problem quickly and easily.

The Kern Group offers various maintenance and service contracts. Each system requires care and maintenance after a certain period of operation to ensure that it operates safely and reliably. Regular checks increase the reliability and service life of Kern systems. Kern customer advisors will be happy to arrange the appropriate services with the customer to determine the scope of the service and define the appropriate package.

Kern Support: Trust as the basis for good cooperation

Purchasing our products is a decision in favour of continuous, trusting cooperation. Reliable service is one of the most important building blocks of our company. Kern offers a comprehensive and reliable service programme to ensure optimum system availability and productivity.