Three questions for: Ricardo Posocco Malleiro, Head of Service Kern GmbH

What is the biggest challenge for customers from the Kern Service perspective?

It is particularly important for us to have a trusting relationship with our customers and to work constructively and in partnership with them. This also applies to the coordination between the service technicians on site, the regional service managers and the national and international product specialists. In this way, we guarantee a sustainable transfer of knowledge that enables the operating team to set up the inserting systems competently on site and to operate them routinely and efficiently.

The Kern inserting systems are particularly successful because...

...a cross-system platform strategy is used for our systems. In concrete terms, this means that systems, modules and accessories are developed across all products. In this way, we guarantee maximum efficiency and continuity, as almost every further and new development can be used across all Kern inserting systems. An important effect is the resulting simplified stocking of spare parts and the fact that there are no major changes in operation for the operators, even when a new Kern inserting system is installed.

In your opinion, what are the strengths of the Kern Service?

Our service is characterised by a dense, Germany-wide service network that enables us to respond to service cases extremely quickly and easily. Our service technicians, who are always available as the first point of contact, are particularly worthy of mention here. This promptness is complemented by professionalism, commitment and a high level of expertise in the various service departments. The already mentioned, well-functioning knowledge transfer also contributes to the strong service. This is largely guaranteed by professional training and further education, which takes place continuously at our product training centre in Bensheim or at the parent company in Switzerland.

Ricardo Posocco Malleiro has been Head of Service Germany since 2022, where he is responsible for all service tasks and brings all his experience from previous positions to the company. In his free time, Ricardo is an active handball player and volunteer referee.