Three questions for...
Interview series in which we ask our employees, customers and partners about Kern solutions and products.
They are each asked three questions to highlight their view of current topics.
Three questions for Stefan Handschug, product specialist Kern GmbH.
What is the biggest challenge for customers from the Kern Service perspective?
- Ensure a professional and confident appearance of the service technicians at the customer's premises at all times.
- Continue to work efficiently and quietly, even in larger and longer operations.
- Communication with the customer: define a precise and rapid fault analysis so that the systems can resume normal operation as quickly as possible.
The Kern systems are particularly successful because...
- production can be resumed the very next day with a new installation.
- the modular design makes it possible to easily expand the systems at any time.
- the standardised user interface makes it easier for the customer to handle different systems and modules.
In your opinion, what are the strengths of the Kern Service?
- The Kern service team's nationwide presence guarantees a fast response time.
- The expertise of the service technicians is refreshed and constantly improved through regular product training at the headquarters in Bensheim or at Kern AG in Switzerland.
- The product specialists working across the region are in close contact with the development and support teams at the Swiss headquarters. This enables them to support the service technicians on site immediately in the event of technical problems so that production can be resumed as quickly as possible.
Stefan Handschug has been with the company since 1992 and has been part of the team of product specialists responsible for the Kern 3200 and PackOnTime systems for three years. In his spare time, he enjoys going on long bike tours, including a trip around Mallorca.
